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Privacy Policy
Privacy Policy:
Last changes: May 17, 2018

Immoweb respects and protects your privacy.

We wish to remain worthy of the trust you grant us while visiting our site and using our applications and services. We also want you to feel perfectly comfortable while browsing our digital environment.

We want to be transparent with you and inform you of the precautions we take when handling personal data you entrust to us or data collected while you are using our site or our application.

This Privacy Policy intends to comply with the following legislation in force:

- Until May 24, 2018 included, the law of December 8, 1992 ('Privacy Act') which aims to protect citizens against any misuse of their personal data;

- From May 25, 2018, the General Data Protection Regulation (GDPR) 2016/679 of April 27, 2016, entered into force on May 24, 2016. This regulation will be applied on 25 May 2018 and aims to protect the fundamental rights and freedoms of natural persons and in particular their right to the protection of personal data.;

- Any other legislation applicable to Immoweb concerning the protection of personal data

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Table of contents: easy access to the information you need

1. How do we use your personal data?
2. For what purposes do we store your personal data?
2.1 DATA PROCESSING FOR THE PROVISION OF IMMOWEB'S SERVICES
2.1.1. Creating your Immoweb account "My Immoweb"
2.1.2. Placement of advertisements
2.1.3. Recherche de biens et alertes
2.1.4. Request for loan simulation
2.1.5. Insurance application for your mortgage loan
2.1.6. Using our Immoweb docs service (on immowebdocs.be)
2.1.7. Use of our Immoweb Protect service (on immowebprotect.be)
2.2. DATA PROCESSING FOR SURVEYS, POLLS, CONTESTS AND EVENTS
2.2.1. Participation in polls and surveys
2.2.2. Participation in contests
2.2.3. Participation in events
3. DIRECT MARKETING
3.1. Direct marketing and communication to third parties
3.2. Advertising banners
4. DATA PROCESSING SPECIFIC TO THE WEBSITE
4.1. Management and security of the site
4.2. Transfer of your data abroad:
4.3. Tracking and segmentation
4.4. Data automatically transmitted to us: "Cookies"
4.4.1 Immoweb Cookies:
4.4.2 "Third party" cookies:
4.5 ADMINISTRATIVE PROCESSING
5. How do we protect the confidentiality of your personal data?
6. Who is responsible for processing your personal data?
7. When and how can you access your personal data?
8. Note concerning minors
9. Additional information

1. How do we use your personal data?

Immoweb will not collect your data without having a legal basis for doing so.

- Either you have given us your consent. Your consent may be inferred from your behavior or actions (for example, when you fill out a form, click on a button). In doing so, you consent that the data entered will be used to ensure the proper execution of our services.

- Either the processing of your data is based on another legal basis, such data being necessary:

  • For the execution of a contract
  • Or for complying with an obligation to which our company (Immoweb S.A.) is subject by law, decree or ordinance.
  • o And/or in the case where your data is required to fulfill Immoweb's legitimate interest. In such case, Immoweb undertakes to verify that your interest or your fundamental rights do not take precedence over its own legitimate interest.
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2. For what purposes do we store your personal data?

We need your personal data:

  • In order to provide you with real estate information services and announcements as presented on our sites and applications;
  • In order to allow users who have read your ad to contact you (if you have placed a real estate ad on our sites and applications);
  • To send you by e-mail the list of properties matching your search criteria (if you subscribe to the "e-mail alert" service);
  • To inform you when the price of a property goes down (if you subscribe to the "price alert" service);
  • With your consent, in order to inform you about our new products and services, invite you to our events, offer you polls, contests and promotional actions, and to provide you with information about hobbies and interests you have selected in your account;
  • With your consent, in order to inform you about offers from our partners in the areas of decoration, renovation, construction, energy supply, financing, insurance and other sectors related to the real estate sector;
  • With your consent, in order to contact you by phone and inform you about products and services which could be of interest to you;
  • In order to prevent fraud and malicious behaviour;
  • In order to establish statistics on the frequentation of various sections of our sites and applications in order to improve them;
  • In order to keep you informed of important changesapplied to our sites and applications, or to any of the Immoweb services;
  • More generally, to perform the technical administrationof our sites and applications.

For each service provided by Immoweb or by Immoweb's partners, you will find below the type of data we process, the purpose of the processing, the length of time we keep your data and the legal basis allowing us to process your data.

For most of these services, you are free to provide all or part of your personal data. However, certain features and characteristics of our sites and applications may only be used if you provide us with certain personal data. The data is then reported as mandatory.

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2.1 DATA PROCESSING FOR THE PROVISION OF IMMOWEB'S SERVICES

2.1.1. Creating your Immoweb account "My Immoweb"

In order for Immoweb to provide you with services you request, you are invited to create an account. Here is the information which is collected on this occasion:

  • Data collected:
    • Identification data: your last name, first name, title, e-mail;
    • Password (your password is encrypted and we do not have access to it, if you lose it, you will have to reset it);
    • Optionally: your registration to one or more of our electronic communications, your address: street, post code, city, country, your contact data: phone, mobile or fax number).
  • Purpose: This data is required in order to:
    • Provide you with real estate information services and announcements as presented on our sites and applications (identification data and address);
    • Allow authentication (login and password) and for a secure access;
    • Send electronic communications featuring informative and/or commercial content (by e-mail, SMS, social media) or make commercial phone calls, depending on your preferences
  • Legal basis::
    • Such data is required in order to perform services you have requested, and in order to execute the contract between Immoweb and you.
    • We ask for your consent before sending electronic communications or calling you.
  • Retention period::
    • Your account data is retained as long as you do not delete your account.
    • Your consent to the sending of electronic communications is retained as long as you do not unsubscribe from these communications. Our databases store the proof of receipt of your consent, along with the time it has been obtained and its source. We also store any proof of unsubscription.
  • Access and rectification of data:
    • o This data is accessible in your account. You can correct this data at any time by editing your profile.
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2.1.2. Placement of advertisements

Once your account has been created, when selecting the "Placing an ad" section, the following data is collected:

  • Data collected::
    • Features and photos of the property you wish to sell or rent;
    • The asking price;
    • Properties you have sold or rented;
    • The ad format and the publication period;
    • Optionally: preferred calling times, your company name (if applicable) and VAT number.
  • Purpose: such data is required in order to:
    • Provide you with the service (publication of the advertisement);
    • Allow users who have read your ad to contact you;
    • Allow you to follow your actions and store your history;
    • Allow us to analyze the data for marketing purposes (market evolution) and commercial strategy: which types of properties are published, at which price, at which rate, in which regions and for which period.
  • Legal basis
    • This data isrequired in order to perform services you have requested, and in order to execute the contract between Immoweb and you.
    • This data is required in order for us to offer you the most adequate service possible.
  • Retention period
    • This data is stored as long as you keep your account.
  • Accessing and changing the data:
    • This data is available in your account. You can make changes to this data at any time by editing your profile.
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2.1.3. Property search and alerts

Once your account has been created, when selecting the "Buy" or "Rent" section, the following data is collected:

  • Data collected
    • Search criteria for the type of real estate you want to buy or rent;
    • Your comments and reviews in relation to the properties you have consulted.
Purpose:
    this data is processed in order to:
    • Allow you to carry out the search;
    • Store your search criteria (if you wish so) in 'My Immoweb';
    • Send you an e-mail list of properties matching your search criteria (if you subscribed to the "e-mail alert" service);
    • Inform you when the price of a property goes down (if you subscribed to the "price alert" service).
  • Legal Basis
    • The processing of this data is required in order to perform the requested service.
  • Retention period:
    • This data is stored as long as you keep your account. You can manage your searches, alerts, comments via your account.
  • Accessing and changing the data:
    • The list of properties and/or search criteria for properties that you wish to save, your comments and personal reviews as well as your various alerts are accessible via the "My Immoweb" section.
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2.1.4. Request for loan simulation

This service is accessible by selecting the "Calculate your monthly payments" section, where the following data is collected:

  • - Data collected (in addition to other data already collected):
    • Your own funds/existing savings;
    • The term and credit formula and possibly an interest rate entered by you.
  • Purpose : such data is required in order to:
    • Provide you with the requested service, in order to perform the calculation.
  • Legal basis:
    • The processing of this data is required in order to perform the requested service.
  • Retention period:
    • This data is stored as long as you keep your account.
  • Accessing and changing the data:
    • This data is available in your account. You can make changes to this data at any time by editing your profile.
    • ----------
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2.1.5. Insurance application for your mortgage loan

This service can be accessed by selecting the "Insuring your mortgage loan" section, where the following additional data is collected:

  • Data collected (in addition to the data already collected):
    • Your age, your title, your gender;
    • Whether you smoke or not.
  • Purpose: such data is required in order to:
    • In order to provide you with the requested service, we must be able to analyze the risk before answering your request.
  • Legal basis:
    • The processing of this data is required in order to perform the requested service.
  • Retention period:
    • This data is stored as long as you keep your account.
  • Accessing and changing the data:
    • This data is available in your account. You can make changes to this data at any time by editing your profile.
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2.1.6. Using our Immoweb docs service (on immowebdocs.be)

This service is accessible on the website www.immowebdocs.be. It can help you to manage your residential leases.

  • Data collected: (in addition to the data already collected)
    • Your address: street, post code, city, country;
    • Your date of birth
    • Your bank account number if you are a landlord;
    • The start and end dates of leases you enter on the platform;
    • Descriptions of properties and their addresses;
    • Your household composition if you are a tenant.
  • Purpose:
    • The processing of this data is required in order to perform the requested service.
    • Enabling landlords and tenants to exchange electronic communications regarding leases entered on our platform;
    • Allowing the electronic drafting of a rental lease containing the minimum information required to comply with the legislation in force.
  • Legal basis:
    • The processing of this data is required in order to perform the requested service.
  • Retention period:
    • This data is stored as long as you keep your account.
  • Access and rectification, export and deletion of data:
    • You can access and correct your data by logging into your profile.
    • You can also ask us to export or delete it on simple request (see point 7), with the exception of data that we are required to keep as part of a legal obligation.
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2.1.7. Use of our Immoweb Protect service (on immowebprotect.be)

This service is accessible on the website www.immowebprotect.be and offers a guaranteed rent insurance service.

  • Data collected (in addition to the data already collected):
    • Your last name, first name, title;
    • Your date of birth
    • Your email address;
    • Your address: street, post code, city, country;
    • The number of properties you wish to insure, and, for each property, its type (apartment, house, other) and complete address;
    • The monthly rent of these properties and the amount of community expenses;
    • The surface area of ​​these properties;
    • The potential financing of these properties;
    • The past loss experience of these properties;
    • The contact details of tenants living in these properties (first name, last name, title, address, telephone number, e-mail).
  • Purpose: such data is required in order to:
    • In order to provide you with the requested service, we must be able to analyze the risk before answering your request.
  • Legal basis:
    • The processing of this data is required in order to perform the requested service.
  • Retention period:
    • This data is stored as long as you keep your account.
  • Access and rectification, export and deletion of data:
    • You may have access to your data, rectify it, ask us to export or delete it on simple request (see point 7), with the exception of data that we are required to keep as part of a legal obligation.
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2.2. DATA PROCESSING FOR SURVEYS, POLLS, CONTESTS AND EVENTS

2.2.1. Participation in polls and surveys

You can participate freely in polls and surveys, and the following data is collected on this occasion:

  • Data collected and processed:
    • Your age, title, region, language, other socio-demographic data in order to create a segment;
    • Your answers ;
    • Your credentials, only if you have provided them to us, in order to contact you to confirm that you have won a prize as proposed in the description of a survey or poll.
  • Purpose: such data is required in order to:
    • Create statistics; organize answers to polls and surveys.
    • Your email address is used to send you a link to the survey or poll, and to manage answers. After this, the system anonymizes answers and no longer links them to the respondent's email address. We only receive statistics - which is the purpose of the exercise.
  • Legal basis:
    • You can participate freely in polls. By participating, you consent to the use of your data for purposes mentioned here above.
  • Retention period:
    • The data is anonymized and aggregated. We only store poll results.
  • Accessing and changing the data:
    • We use survey tools that anonymize and aggregate all data. This does not allow us to identify your answers among those of other respondents. We therefore have no opportunity to give you access to your answers or change them once they have been sent.
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2.2.2. Participation in contests

You can participate freely in contests, and the following data is collected on this occasion:

  • Data collected and processed:
    • Identification data;
    • Contact data;
    • Other data depending on the contest (answers to questions, photos...);
    • Opt in (optional): your registration to one or several of our electronic communications.
  • Purpose:
    • Managing the contest, contacting winners.
    • Sending electronic communications if you have requested it (additional consent required).
  • Legal basis: your consent
    • You can participate freely in the contest. By participating, you consent to the use of your data for the purpose mentioned here above.
  • Retention period:
    • The data is kept for the duration of the contest and for handling any subsequent complaint (6 months after the end of the contest)
    • Your consent to the sending of electronic communications is retained as long as you do not unsubscribe from these communications.
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2.2.3. Participation in events

You can participate freely in events, the following data is collected on this occasion:

  • Data collected and processed:
    • Identification data;
    • Contact data;
    • Other data depending on the event (number of people...);
    • Opt in (optional): your registration to one or several of our electronic communications;
    • During the event, photos and films can be taken for publication on Immoweb's website or on its Facebook page. If you do not want your image published, please contact the photographer and/or the cameraman and ask him to delete the photo you appear on.
  • Purpose:
    • Management of the event and its security.
    • Sending electronic communications if you have requested it (additional consent required).
  • Legal basis: your consent
    • You can participate freely in the event. By sending us your request to participate, you consent to the use of your data for the purpose mentioned here above.
  • Retention period:
    • The data is retained while the event is organized.
    • Your interest in the event is retained in order to send you communications about similar events (which will be sent only if you have accepted to receive electronic communications).
    • Your consent to the sending of electronic communications is retained as long as you do not unsubscribe from these communications.
  • Access and rectification of data:
    • You can have access to your data or ask us to delete them on request (see point 7).
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3. DIRECT MARKETING

3.1. Direct marketing and communication to third parties

We consider your personal data to be confidential information which we do not share with third parties and is not used for direct marketing purposes unless you have given us prior consent by checking the different boxes available on "My Immoweb", on our website or in our electronic communications.

  • Data collected and processed:
    • E-mail adress ;
    • Consent and time of consent (for Immoweb offers or offers from Immoweb and its partners, or telephone communications);
    • Withdrawal of consent and time of withdrawal;
    • Preferences mentioned in the profile (enabling us to send you offers which are of interest to you);
    • Preferences derived from your use of the site (enabling us to send you offers which are of interest to you);
  • Purpose: If you give us your consent, we will use your data for the following purposes:
  • To inform you about our new products and services, invite you to our events, offer polls, contests and promotional actions, and to provide you with information about hobbies and interests you have selected in your account (if you ticked the box stating "I agree to receive Immoweb's electronic communications regarding its products and services, events and real estate polls");
  • To inform you about offers from our partners active in the sectors of decoration, renovation, construction, energy supply, finance, insurance and other sectors related to the real estate sector (if you have ticked the box stating "I would like to receive electronic communications from Immoweb's selected partners regarding their real estate products and services and their events");
  • To call you by phone and keep you informed about products and services that may be of interest to you (if you ticked the box stating "I agree to be contacted by telephone about products and services offered by Immoweb").
  • Legal basis:
    • Your consent.
  • Retention period:
    • Once you have given us your consent, you are free to withdraw that consent at any time. All our communications contain a link to unsubscribe. You can also untick the relevant boxes in your Immoweb profile. If you encounter a problem using these channels, you can send your request to the address privacy@immoweb.be.

Immoweb may share your data with a limited number of third-party partners. This will only be done if such sharing is required for one of the following reasons:

  • Database management;
  • To help us to carry out marketing actions, contests, surveys or events (subcontractors);
  • At the request of authorities or police forces in the framework of actions undertaken by law;
  • To prevent physical or financial harm or as part of an investigation into suspected or proven fraud or illegal activities.
  • Access and rectification of data:
    • You can have access to your data or ask us to delete them on request (see point 7).
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3.2. Advertising banners

Like most websites, we automatically communicate some of your data to our advertising agency (Produpress Advertising). However, this data can never be used to identify you or contact you. This data is as follows:

  • Data collected and processed:
  • Locality of the property;
  • Value of the property;
  • Type of property;
  • Type of transaction (purchase/sale/lease);
  • Number of rooms ;
  • Choice of the version and language of the site or application;
  • Decoration and layout preferences;
  • Financing, credit or insurance requirements;
  • Other descriptive criteria such as: type of heating, property to renovate, type of kitchen, ...

This data enables Produpress Advertising to customize banner ads that appear on our sites and applications. This is done via the placement of cookies. If you do not want banners to be personalized, you can at every moment delete the cookies of third parties.

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4. DATA PROCESSING SPECIFIC TO THE WEBSITE

4.1. Management and security of the site

We collect certain data in order to ensure the proper management of our sites and applications, to prevent fraud and malicious behaviour and to establish statistics based on their use. This information also allows us to keep you personally informed of changes to our sites and applications in order to improve quality and/or security.

  • Data collected and processed:
    • Your IP when accessing the site;
    • Your Immoweb ID when you are logged in to your "My Immoweb" account
    • Your journey on the site (pages visited, hours, links followed);
    • The type of device and browser used to access our services;
    • Emails you send using the site or from within our applications.
  • Purpose:
    • Site security management;
    • In order to prevent fraud and malicious behaviour; 
    • In order to establish statistics on the frequentation of various sections of our sites and applications in order to improve them;
    • In order to keep you informed of important changes applied to our sites and applications, or to any of the Immoweb services;
    • In order to perform the technical administration of our sites and applications.
  • Legal basis:
    • Security (legal obligation under the GDPR Regulation);
    • Immoweb's legitimate interest (management, statistics).
  • Retention period:
    • This data is kept for 12 months.
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4.2. Transfer of your data abroad:

Some of your data may be transferred to servers outside your country of residence or to third parties which may process such data abroad (or may have it processed) on our behalf and in accordance with our instructions in order to provide you with the service. By communicating your data to Immoweb, and in particular by using one of our sites or one of our applications, you agree that we may transfer this data abroad, often within the framework of the contract that we have with you. We act in accordance with the terms of this Privacy Policy, Privacy Law and the General Data Protection Regulation (Regulation (EU) 2016/679). 

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4.3. Tracking and segmentation

In order to improve the relevance of the services we offer you, we cross-reference some of your data to avoid sending you communications that are of no interest to you.

  • Data collected and processed:
    • Your IP when accessing the site;
    • Your Immoweb ID when you are logged in to your "My Immoweb" account
    • Your journey on the site (pages visited, time of the day, links followed);
    • The type of device and browser used to access our services;
    • Emails you send using the site or from within our applications.
  • Purpose:
    • This data is used to improve the relevance of electronic communications you have subscribed to. It can also be used for statistical purposes once anonymized.
  • Legal basis:
    • Improving our services and the relevance of our communications.
  • Retention period:
    • Non-anonymized data is retained as long as consent (opt-in) to one or more Immoweb electronic communications is active.
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4.4 Data automatically transmitted to us: "Cookies"

Other data about you is automatically transmitted to us via cookies or other technologies that may collect or store personal data.

Cookies are small computer files sent by our servers and placed on the hard drive of your computer. They are used to record personal and non-personal data regarding navigation on our website.  Cookies can be permanent (and remain after you log out of our sites and applications, so they can be used during your subsequent visits) or temporary (and disappear as soon as you log out of our sites and applications).

The first time you browse Immoweb.be sites and applications, you are informed of the existence of Immoweb cookies and "third party" cookies. By accepting the information, you expressly agree to the use by Immoweb and its third party partners of such cookies. On future visits, these are enabled by default and the data can be read or stored locally on your computer.  

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4.4.1 Immoweb Cookies:

These cookies contain information that can only be accessed by Immoweb and its employees and only when you visit our sites and applications. These cookies allow you to have a more pleasant navigation in our digital environment. For example, you do not have to select the language you want to browse in every time you visit the site.

Some cookies also allow us to analyse the traffic and data on our sites and applications in order to measure the number of users of our services and to ensure that we have the capacity to answer your requests, but also to help Immoweb understand how users interact with our services in order to improve them.

Therefore, our cookies save the following data:

  • Your choice of language
  • Your access code
  • Your password (but we do not save it 'unencrypted')
  • Your decoration and layout preferences
  • Your financing, credit or insurance needs
  • Various search criteria such as: location, type of transaction, type of property, price, ...

What are 'mandatory' cookies?

For security reasons (in particular to avoid fraud and malicious behaviour), we also automatically record your TCP/IP address, the type and version of your browser and the last web page you have accessed.

You cannot reject their installation.

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4.4.2 "Third party" cookies:

Our company may also use services of third party providers (for example: Google Analytics, Facebook, Linkedin, etc.) in order to perform the following actions in its name and on its behalf:

- Analyse your browsing habits and measure the audience of our sites and applications or offer you adequate products/services
- Analyse your interests and display offers that meet your expectations
- Allow you to share content from Immoweb's sites and applications with other people on social networks (e.g. 'Like' button on Facebook).

In this case, tracking pixels and cookies provided by these third-party providers could be used and stored. When transferring information generated by these cookies, cookie settings ensure that your IP address is rendered anonymous before geolocation and before storage. Our service providers will use this information for purposes explained above. They will not associate your IP address with any of their data.

You can reject installation of these cookies by modifying web navigation settings in your browser.

Cookies collected in a known manner on Immoweb sites and applications are detailed by clicking on this link. This list is checked and updated regularly. However, it is possible that despite our vigilance, cookies installed by trusted third parties may act beyond our control.
If this should be the case, please inform us using the following address: privacy@immoweb.be

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4.5 ADMINISTRATIVE PROCESSING

Some data must be kept to meet our legal, tax and administrative obligations. It is mainly evidence of contracts, financial and accounting data. This data is kept for a period of time required by law.

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5. How do we protect the confidentiality of your personal data?

If you place an ad on our website immoweb.be or its mobile application, the credit card number you give us is encrypted and transmitted over the Internet. We use the Ogone e-commerce(r) online payment system from Abssys. This system meets very high security standards by using SSL (Secure Sockets Layer) and SET (Secure Electronic Transaction) protocols.  We do not receive a copy of this data. 

Your other personal data is not transmitted to us in a secure way. We have, however, implemented privacy and security policies for all our partners.
Your personal data is hosted on servers that prevent, as far as possible:

  • Unauthorized access or changes to your data
  • Inadequate use or disclosure of your data
  • Illegal destruction or accidental loss of your data

Finally, our employees who have access to your data are subject to a strict obligation of confidentiality.

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6. Who is responsible for processing your personal data?

The person in charge of personal data processing as collected on our sites and applications is Immoweb (Axel Springer Digital Classifieds group), whose head office is located in Belgium at 1190 Brussels, Avenue Général Dumonceau 56 box 1.

For any question about your personal data, you can contact us by sending an e-mail to the following address: privacy@immoweb.beor from Monday to Friday from 9am to 5pm using our phone number +32.2.333.32.44 (Immoweb Customer Care service).

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7. When and how can you access your personal data?

At any time, you have the possibility to access your personal data and change them. For the Immoweb.be site and its mobile application you can do so by visiting the section "My Immoweb / My account / Edit my profile", through the use of your access code and your password.

At no cost for you, you can also ask us to send you your personal data, and ask us to stop all or part of the processing of this data. Also at no cost for you, you can request the deletion of your personal data from our database, with the exception of data which Immoweb is required to keep as part of a legal obligation.

For all requests listed above, all you have to do is send your request in writing, accompanied by a proof of identity (e.g. copy of your identity card) to our Data Protection Officer:
- by mail, to the address privacy@immoweb.be.
- by post to the following address:

To the attention of Immoweb's customer service
IMMOWEB S.A.
Avenue Général Dumonceau 56/1
1190 Brussels, Belgium

We will then do what is necessary to fulfil your request as soon as possible.
If you are not satisfied with our response, please note that you also have the right to file a complaint with the Data Protection Authority (formerly the Privacy Commission).

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8. Note concerning minors

If you are a minor (under 18 years of age), you are not allowed to use our sites and applications and we ask you not to provide us with your personal data.

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9. Additional information

Please note that we assume no responsibility for the privacy policies of websites to which our site links.

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