The Immoweb.be and beta.immoweb websites and Immoweb application (hereinafter referred to as 'the platform') are managed by Immoweb SA/NV (member of the Axel Springer Digital Classifieds Group), whose registered office is situated at Rue aux Laines, 70 - 1000 Brussels, Belgium and whose VAT number is BE0429.223.614.
Immoweb SA/NV reserves the right to amend these terms at any time and without notice. We therefore advise you to consult them regularly.
Place a classified
The user guarantees that any advertisements he publishes on the Immoweb platform meet the criteria for quality that a visitor can reasonably expect: the description of the property for sale or rent and the conditions of sale or rent must be accurate, clear and unambiguous. The description of the different elements must coincide with the fields provided. Immoweb SA/NV can withdraw false or misleading information at any time from the Immoweb platform, in accordance with the following section "Restrictions on ad publication".
The minimum required resolution for pictures is 1920x1080 pixels. In order to maintain quality service, Immoweb reserves the right to remove at any time blurred or unfocused photographs, photographs presenting a brand, logo, watermark or identifiable or unidentifiable persons, contact data, without compensation.
Immoweb SA/NV reserves the right to technically modify contents and particularly the content of advertisements (which may occur in the case of reutilization) for example to make them compatible for distribution via other channels, such as mobile phones.
Restriction on the publication of a classified
The price of an ad is set for publication of a specific property. The user may not change his/her ad by replacing one property with another. He/she must place a new ad at the price in force for the type of advertisement chosen. The user cannot claim a repayment, fully or partially, when he/she removes the ad from the platform before the end of the publication period. This period was determined by the user when he/she placed the ad. The user accepts explicitly that once his/her ad is paid and placed on the platform, he/she renounces every right of retraction and repayment, fully or partially, of this ad.
We reserve the unilateral right to refuse or deactivate any ad published on the platform before the end of the publication period, without compensation, in the following cases:
- An ad relates to a property already sold or let.
- Photos do not represent a property explicitly or represent property that is only on level two.
- An ad mentions the address of another website.
- An ad is misleading, e.g. in relation to its location, or an ad is illegal.
Platform access restrictions
We reserve the unilateral right to prohibit access to all or part of the platform to any individual or legal person:
- who would use the personal data to which he/she can have access on the platform to propose paid products or services or to send unsolicited emails to other users of this site ("spamming") for any other commercial purpose or in any other unauthorized manner
- who would post false or illegal ads on the platform
- who would harm the reputation of the platform
- who would infringe third-party intellectual property rights
- who would use the platform illegally
We also reserve the right to take such persons to court.>
Although we strive to make the Immoweb platform available to you 7 days a week and 24 hours a day, we reserve the right, at any time and without notice, to interrupt access to the platform for technical or other reasons and to stop offering our services. In this event we shall on no account be liable for these interruptions and for the consequences that might result for you or for any third party.
Immoweb SA/NV ensures as far as possible that the platform and files that can be downloaded are free of bugs, viruses, Trojan horses, spyware and other malware or unauthorized software. However, there is still the possibility that these may be found. Immoweb SA/NV can on no account be held liable for any resulting damage and/or loss to the user. Immoweb SA/NV strenuously advises the user to install firewalls, antivirus software and other necessary protection software on his/her device.
Links to third-party websites
In the Immoweb platform website, you may find hyperlinks to third-party materials and websites operated by third parties. We are not liable for the content of such materials or websites or for their quality or accuracy. We should not be taken to be endorsing, publishing or authorizing such websites or materials. Therefore, please be warned that these sites are operated under the exclusive responsibility of their respective owners, who are solely liable for complying with laws and regulations applicable to the products and services sold on their websites, including without limitation consumer protection, distance selling, price display regulations, protection of personal data, etc.>
Sections Buy, Rent, Valuate and Services
The real estate ads posted on the Immoweb platform have been drafted with the utmost care and are regularly updated. However, neither Immoweb SA/NV (the Immoweb website manager) nor the person or organisation (estate agent, notary, developer or private individual) that sent us the ad can be held liable if errors have slipped into the content of the ads or if the property is no longer available when you read the ad. An ad does not constitute a legally binding offer. Before taking a decision (purchase, rent, etc.) concerning the property, we therefore advise you to obtain confirmation directly from the estate agent, notary, developer or private individual who posted the ad that the property is still available and the information posted is correct and up to date.
Information on the platform should always be treated as provisional and should always be checked with the estate agent, notary, developer or private individual who posted the ad, particularly with regard to the asking price.
Immoweb SA/NV can on no account be held liable for the legality, accuracy and the content of the ads placed on the Immoweb platfrom, nor for the quality of the properties and/or services promoted in these ads.
Immoweb provides tools on its platform to estimate the price of a property. As an essential part of this service, the aim is to put the user in touch with an estate agent when the user leaves his phone number to do so. All figures obtained are purely indicative. Immoweb S.A. cannot be held liable for the accuracy of these data.
The platform offers its users tools for the simulation of certain financial aspects (debt calculation, acquisition costs, calculation of monthly payments). As an essential part of this service, the aim is to put the user in touch with a mortgage loan provider when the user leaves their phone number to do so. All resulting data are purely indicative. Immoweb SA/NV can on no account be held liable for the accuracy of such data.
Concerning acquisition costs, please consult your estate agent or your notary. Your notary can give you an accurate overview of various charges, fees and costs before signing the agreement. Concerning your loan, we advise you to contact your financial institution.
By posting an ad on the Immoweb platform, you agree to only publish content (images, photos, etc.) that does not infringe any third-party rights, including intellectual property rights (including but not limited to copyright, related rights, trademark rights, patents, industrial design rights, trade name rights, database protection and know-how protection rights), morals or accepted standards of behaviour. You agree to indemnify Immoweb SA.NV against any third-party action concerning the ad that you posted on the Immoweb platform.
The Website enables Users to explore a price map online and to get in touch with real estate professionals.
The tool will only display an average price per square metre in a given location. The average prices displayed for a given location are estimates only, with the aim of facilitating real estate projects and negotiations.
The Company will ensure, to the extent possible, that the Website is free of bugs, viruses, Trojan horses, spyware and other malicious or unauthorised software. However, it cannot be excluded that these things are still present. Under no circumstances can the Company be held liable for any damage and/or loss that the User may suffer as a result. The Company strongly recommends that the User install firewalls, an anti-virus program and other necessary security programs on their device.
The estimated prices of properties shown on the Website are automated estimates calculated by algorithms. The Company cannot be held liable in any way for the accuracy of the information and data, or for the use that might be made of this information and data.
Estimation property via other channels :
• Contact an expert
• estimate your property
• "Contact us" via the call center at +32 2 333 25 06
Each of these communication channels and/or the combination of these channels are available to allow you to correctly estimate the value of your property with the help of our advisors and to put you in touch with a real estate agent according to your needs and to accompany you in your selling project. These services are free of charge in order to help you sell your property according to your selling project.
It should be noted that the advice given under this clause is provided for information purposes only and that no rights can be derived in the context of a current sale project or in the context of a future sale project.
Liability related to content posted on the platform by users
All text, data, photos, video, messages or other content posted on the platform by users are the sole responsibility of the person from whom such content originates. Immoweb SA/NV shall not be liable in any way for that content.
- declares, agrees and guarantees that Immoweb SA/NV has the right to use, publish and exploit any content (text, image, information) that he/she posts on the Immoweb platform for the purpose of performing the service(s) requested by the user;
- grants the platform a license for the uploaded content. This license is free, world-wide, non-exclusive, assignable and may be sub-licensed to enable Immoweb to use, publish and reproduce content during their operations and the promotion of their services and that of third parties, also including for the purposes mentioned in the next item;
- accepts that Immoweb SA/NV can use data to provide these services, including to create benchmarks or a history of sales and rentals and to create prospection maps; and to sell this data, after pseudonymization, to third parties.
- These benchmarks may be used by real estate professionals in the course of their business. Only a photo of the property (as long as it is still for sale or rent), the description as published, the address of the property (as long as it is still for sale or rent) or the geographical area and the name of the street (for property up for sale or rent), the day, month and year of publication and, where applicable, the unpublishing of an advertisement and the price mentioned by the advertisement, will be used. Under no circumstances will the history mention the details of the person who advertised the property. Content will be made anonymous and kept for an indefinite period for the purposes mentioned above.
- Those prospection maps consist in displaying the details of the Classified (more precisely date of sale, address, description and photos of the Classified) on the price card and this until 12 months after the sale of the property listed in the Classified in question).
As a user of the real estate ad service of the Immoweb platform, you undertake not to upload or transmit materials that express a political opinion or that have a defamatory, racist or xenophobic connotation or incite discrimination, hatred or violence against a person, group, community or its members on the grounds of their alleged race, colour, ancestry or national or ethnic origin.
By the simple fact of using the Immoweb platform, you undertake to indemnify Immoweb SA/NV (Immoweb platform owner) and its subsidiaries, managers, employees, partners and agents against any claim made by any third party against it arising out of any content whatsoever you submit to the platform.
Account creation and protection with a password
- saving your search criteria for real estate.
- saving the properties you are interested in.
- adding a personal rating to the properties you are interested in.
- adding a personal comment to the properties you are interested in.
- the ability to simulate your monthly instalment for the properties you are interested in.
- noting the number of times that an ad has been viewed since its creation.
- receiving an email alert as soon as new properties matching your search criteria are posted on the platform.
- receiving an alert as soon as a property you are interested in changes price.
- receiving newsletters and communications sent electronically or on paper containing information, invitations, surveys and competitions related to sales, rentals, moving house, mortgages, insurance, PEB certification, the monitoring of installations in the home (electricity, oil tanks, the presence of asbestos etc.) lease agreements, renovation, decoration and real estate in general.
Your password enabling you to be identified in order to benefit from these services is personal and confidential. You are solely responsible for its use and you undertake not to communicate it to any third party.
The user is fully and solely responsible for any activity carried out under his access code.>
Immoweb SA/NV is the exclusive owner of intellectual property (such as copyrights or rights of the creator of databases) on all content included on the Immoweb platform, including text, graphics, logos, buttons, images, HTML code, databases and icons.
The appearance of the platform (layout, choice and arrangement of the various sections, organisation of data, etc.) is protected by copyright law. Immoweb SA/NV prohibits the extraction and/or reuse of the whole or of any part of the content that is substantial on a qualitative or quantitative basis. The Belgian law of 31 August 1998 on the legal protection of a database (transposing European Directive No 96/9/EC) states that violation of these rights may lead to fines of up to € 500,000 and, in the event of a repetition of the offence, up to two years imprisonment.
Immoweb SA/NV expressly prohibits the automated or systematic reading or copying of the platform in whole or in part (images, data, etc.) for any purpose and in any way whatsoever, and regardless of the technical means used (such as scraping, etc.).
Immoweb SA/NV herewith grants the user of the platform a non-exclusive, non-transferable license, revocable at any time without grounds, to access the content of the platform, display it and download it solely for the purposes of noting its content, this being on one computer only. The user may print out a copy of the content displayed on the platform, solely for his/her personal use, provided he/she does not in any way alter the content of the platform and keeps the platform's mentions of authorship and origin. Reproduction is therefore authorized only for the purposes of private use and private copy as defined by copyright law.
Some of the names, signs and logos on the platform are registered trademarks or trade names belonging to Immoweb SA/NV or their respective owners. Save with the express advance authorization of the owners, including Immoweb SA/NV, any use of the names, trademarks and logos and/or unlawful use of similar signs is prohibited.
Any copy, translation, adaptation, modification or use whatsoever of the whole or of any protected item of this platform, in any form and by any means, is strictly prohibited without the advance written consent of Immoweb SA/NV. Any commercial use of the content of the platform is strictly prohibited.
Save with express refusal, for which reasons need not be given, the creation of a hyperlink to the homepages of the platform is permitted. Any hyperlink to an internal page is therefore prohibited, save with the express advance authorization of Immoweb SA/NV.
On no account shall Immoweb SA/NV be liable towards visitors to the Immoweb platform for any claim or action brought against them by a third party who claims that the use of any of the content, products or services accessible on this platform infringes that third party's intellectual property rights.
Sundry provisions, applicable law and jurisdiction
Any dispute that might result from the use of the platform shall be subject to Belgian law and the exclusive jurisdiction of the Brussels courts.
Private persons who have a question and/or complaint relating to the services of Immoweb S.A. may contact our Customer Service.
The Individual who wishes to use the "Online Dispute Resolution (ODR)" platform has access to it by clicking here.
Professional customers may, by virtue of their contract, call for claims that they are not able to resolve with our Customer Service or with other representatives of Immoweb SA directly, upon the following mediators in accordance with Article 16 of the general conditions:
- Coralie MATTELAER, certified mediator in civil and commercial matters
Rue du Congrès 35, 1000 Brussels - 02/793.10.11
Philipssite 5B bus 1 MC-Square, 3001 Leuven - 016/79.61.61
- François LIGOT, certified mediator in civil and commercial matters
Place du Haut-Pré 10, 4000 Liège - 04/229.96.20